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FREE SHIPPING ON AUSTRALIAN ORDERS OVER $50

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Returns

We want you to be happy! 

Its easy to return :) 

Email us the details and we will happily help you out!

AUSTRALIA : FREE RETURNS 

For full price orders over $50

Exchange, Returns, Refunds:

Email: online@dakota501.com

Please include your order number and the action you require.
We will email you a link to Australia Posts Easy returns portal where you can generate your own returns label. Print it off, secure it to the parcel and pop it into an Australia post box. 

If you are local and able, we would very much appreciate it if you could drop the items you want to return to reception at Clik Collective Warehouse, 15 Cochranes Rd Moorabbin; Mon-Fri 10am-5pm.

Refer below to all the returns terms and conditions.

REST OF THE WORLD

Send the merchandise to:

Dakota501 Online Store

Clik Collective Warehouse

15 Cochranes Rd, 

Moorabbin 3189 VIC

Please include your order number, and a note stating what action you require.

Refer below to all the returns terms and conditions. 

TERMS AND CONDITONS 

- Merchandise must be in saleable condition.

- Returns must requested from 30 days of purchase date.

- We cannot take responsibility for items damaged or lost in the return transit.

- Shipping costs will not be refunded. This applies to the original shipping cost for your order as well as the return-shipping cost if the order is $50 or under. 

- In the case of an exchange, we will cover the cost of the shipping for the new item to you. 

- If at any stage Dakota501 assess the return as unsuccessful the item will be returned to the customer.

If you believe you have received a faulty item, please send imagery of the item/fault, order number and contact details to online@dakota501.com as soon as possible.

Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchange), or a refund on the cost at purchase (excluding if applicable, original shipping cost) directly via the same method of payment used for the purchase. We will send you an email confirming the refund details. 

Any funds due should appear on your bank statement within 5-10 working days (Please note that refund times are dictated by the card issuers and are outside our control)