We want you to be happy! 

AUSTRALIA ONLY

FREE RETURNS for FULL  price orders over $50

Returns, Refunds, Exchanges

CLICK ON THE LINK BELOW

https://360.postco.co/dakota501

NEED MORE HELP REACH OUT TO OUR TEAM: returns@dakota501.com

SALE ITEMS: we are happy to help with store credit or an exchange however we are not able to offer free shipping or refunds. Please return with a note included to the address below. 

 

Refer below to all the returns terms and conditions.

REST OF THE WORLD/INTERNATIONAL 

Shipping costs are not covered by us.

Send the merchandise to:

Please include your order number, and a note stating what action you require.

NEED MORE HELP REACH OUT TO OUR TEAM: returns@dakota501.com

Refer below to all the returns terms and conditions. 

TERMS AND CONDITIONS 

- Merchandise must be in saleable condition.

- Returns must be requested from 30 days of purchase date.

- We cannot take responsibility for items damaged or lost in the return transit.

- Jewellery cannot be returned.

- Shipping costs will not be refunded. This applies to the original shipping cost for your order as well as the return-shipping cost if the order is $50 or under or on sale. 

- In the case of an exchange, we will cover the cost of the shipping for the new item to you for full price only. Return and exchange shipping costs are not covered by us. 

- If at any stage Dakota501 assess the return as unsuccessful the item will be returned to the customer.

If you believe you have received a faulty item, please send imagery of the item/fault, order number and contact details to online@dakota501.com as soon as possible.

Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchange), or a refund on the cost at purchase (excluding if applicable, original shipping cost) directly via the same method of payment used for the purchase. We will send you an email confirming the refund details. 

Any funds due should appear on your bank statement within 5-10 working days (Please note that refund times are dictated by the card issuers and are outside our control)